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MMA BIZ SLA  — Port-Out Reports

Service Modification (Termination / Permanent Disconnection) completion analytics for Postpaid, GHP-Prepaid, TM, and GOMO — within 24 hrs SLA.

SLA threshold: ≤24 hours
Generated from monthly CSV exports
Data Source: MNPGW
2026 Reports
April 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source Excel Reference
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March 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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February 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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January 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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May 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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June 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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July 2026
MMA BIZ SLA — Port-Out Analysis
SLA ≤24 hrs CSV Source
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SLA Definition

Service Modification — Within 24 hrs Total modification requests (Termination / Permanent Disconnection) completed within 24 hrs ÷ total modification requests received in the month.
Reason for Failure / Cancellation Incorrect/Expired USC · Unsettled Balance · Outstanding Loans
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