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Monthly SLA reports for Port-In (O2F BIZ), Port-Out (MMA BIZ) transactions, and Porting Segment analytics across all Globe brands.

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O2F BIZ SLA

Port-In — Mobile Activation order analytics covering Near Realtime, Success Rate, and Fall-Out SLA metrics.

SLA 1 — Near Realtime ≤15 min
SLA 2 — Order Success Rate
SLA 3 — Fall-Out Execution ≤15 min
Brands: POSTPAID · GHP-PREPAID · TM · GOMO

MMA BIZ SLA

Port-Out — Service Modification (Termination / Permanent Disconnection) completion within 24 hrs.

SLA — Service Modification ≤24 hrs
Modification Type: Termination (Permanent Disconnection)
Brands: Postpaid · GHP-Prepaid · TM · GOMO
Data Source: MNPGW

Porting Transactions

Intra & Inter-network segment counts — Globe-to-Globe brand changes and Globe-to-external network portings.

Intra — Globe GHP · Postpaid · TM cross-brand
Inter — Globe to Smart · Dito · Gomo
Source: transactions table · filtered by ts