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MMA BIZ SLA — MNP Port-Out Report  May 2026

Service Modification — Termination (Permanent Disconnection)  |  Generated: 2026-07-30 09:37:37

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
Postpaid 775 0 23 7 2 807
GHP-Prepaid 66 0 1 0 0 67
GOMO 314 150 17 64 0 545
Grand Total 1,155 150 41 71 2 1,419

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type Month Data Source Success (≤24 hrs) Total Success Rate Modification Request Type Reason for Failure/Cancellation
Postpaid May MNPGW 733 800 91.62% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid May MNPGW 66 67 98.51% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GOMO May MNPGW 153 481 31.81% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
High Level Summary Portout cancellation due to Outstanding loans, Incorrect/Expired USC and Unsettled balance
MNP Gateway · MMA BIZ SLA Report · May 2026 · Confidential