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MMA BIZ SLA — Service Modification Report May 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:50

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	11,296
Intra Postpaid-to-Prepaid (Post2Pre)	9,265
Inter Port-Out	1,176
Grand Total	21,737

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	8,169	8,165
Intra Prepaid-to-Postpaid (Pre2Post)	TM	3,127	3,127
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	9,265	9,264
Inter Port-Out	Postpaid	353	353
Inter Port-Out	GHP-Prepaid	611	609
Inter Port-Out	TM	158	158
Inter Port-Out	GOMO	54	54

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	May	MNPGW	8,165	8,169	99.95%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	May	MNPGW	3,127	3,127	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	May	MNPGW	9,264	9,265	99.99%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	May	MNPGW	353	353	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	May	MNPGW	609	611	99.67%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	May	MNPGW	158	158	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	May	MNPGW	54	54	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance