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MMA BIZ SLA — Service Modification Report June 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:52

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	8,553
Intra Postpaid-to-Prepaid (Post2Pre)	6,784
Inter Port-Out	857
Grand Total	16,194

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	6,261	6,260
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,292	2,292
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	6,784	6,783
Inter Port-Out	Postpaid	209	209
Inter Port-Out	GHP-Prepaid	457	457
Inter Port-Out	TM	142	142
Inter Port-Out	GOMO	49	49

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	June	MNPGW	6,260	6,261	99.98%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	June	MNPGW	2,292	2,292	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	June	MNPGW	6,783	6,784	99.99%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	June	MNPGW	209	209	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	June	MNPGW	457	457	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	June	MNPGW	142	142	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	June	MNPGW	49	49	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance