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MMA BIZ SLA — MNP Port-Out Report  April 2026

Service Modification — Termination (Permanent Disconnection)  |  Generated: 2026-07-30 09:37:34

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
Postpaid 827 0 51 0 0 878
GHP-Prepaid 62 0 1 0 0 63
GOMO 344 125 58 0 0 527
Grand Total 1,233 125 110 0 0 1,468

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type Month Data Source Success (≤24 hrs) Total Success Rate Modification Request Type Reason for Failure/Cancellation
Postpaid April MNPGW 732 878 83.37% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid April MNPGW 62 63 98.41% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GOMO April MNPGW 175 527 33.21% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
High Level Summary Portout cancellation due to Outstanding loans, Incorrect/Expired USC and Unsettled balance
MNP Gateway · MMA BIZ SLA Report · April 2026 · Confidential