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MMA BIZ SLA — Service Modification Report April 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:48

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	10,025
Intra Postpaid-to-Prepaid (Post2Pre)	9,085
Inter Port-Out	1,116
Grand Total	20,226

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	7,264	7,263
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,761	2,760
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	9,085	9,085
Inter Port-Out	Postpaid	365	365
Inter Port-Out	GHP-Prepaid	541	541
Inter Port-Out	TM	147	147
Inter Port-Out	GOMO	63	63

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	April	MNPGW	7,263	7,264	99.99%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	April	MNPGW	2,760	2,761	99.96%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	April	MNPGW	9,085	9,085	100.00%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	April	MNPGW	365	365	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	April	MNPGW	541	541	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	April	MNPGW	147	147	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	April	MNPGW	63	63	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance