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MMA BIZ SLA — Service Modification Report January 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:42

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	10,436
Intra Postpaid-to-Prepaid (Post2Pre)	10,571
Inter Port-Out	1,357
Grand Total	22,364

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	7,773	7,771
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,663	2,662
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	10,571	10,567
Inter Port-Out	Postpaid	520	520
Inter Port-Out	GHP-Prepaid	604	604
Inter Port-Out	TM	180	180
Inter Port-Out	GOMO	53	53

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	January	MNPGW	7,771	7,773	99.97%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	January	MNPGW	2,662	2,663	99.96%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	January	MNPGW	10,567	10,571	99.96%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	January	MNPGW	520	520	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	January	MNPGW	604	604	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	January	MNPGW	180	180	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	January	MNPGW	53	53	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance