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MMA BIZ SLA — MNP Port-Out Report  January 2026

Service Modification — Termination (Permanent Disconnection)  |  Generated: 2026-07-30 09:37:24

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
Postpaid 994 0 39 0 0 1,033
GHP-Prepaid 75 0 2 0 0 77
GOMO 300 142 42 0 0 484
Grand Total 1,369 142 83 0 0 1,594

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type Month Data Source Success (≤24 hrs) Total Success Rate Modification Request Type Reason for Failure/Cancellation
Postpaid January MNPGW 955 1,033 92.45% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid January MNPGW 75 77 97.40% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GOMO January MNPGW 139 484 28.72% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
High Level Summary Portout cancellation due to Outstanding loans, Incorrect/Expired USC and Unsettled balance
MNP Gateway · MMA BIZ SLA Report · January 2026 · Confidential