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MMA BIZ SLA — Service Modification Report March 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:46

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	11,096
Intra Postpaid-to-Prepaid (Post2Pre)	9,804
Inter Port-Out	1,240
Grand Total	22,140

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	8,070	8,070
Intra Prepaid-to-Postpaid (Pre2Post)	TM	3,026	3,024
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	9,804	9,801
Inter Port-Out	Postpaid	405	405
Inter Port-Out	GHP-Prepaid	617	617
Inter Port-Out	TM	164	164
Inter Port-Out	GOMO	54	54

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	March	MNPGW	8,070	8,070	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	March	MNPGW	3,024	3,026	99.93%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	March	MNPGW	9,801	9,804	99.97%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	March	MNPGW	405	405	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	March	MNPGW	617	617	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	March	MNPGW	164	164	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	March	MNPGW	54	54	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance