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MMA BIZ SLA — MNP Port-Out Report  March 2026

Service Modification — Termination (Permanent Disconnection)  |  Generated: 2026-07-30 09:37:31

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
Postpaid 894 0 57 0 0 951
GHP-Prepaid 76 0 4 0 0 80
GOMO 342 132 44 0 0 518
Grand Total 1,312 132 105 0 0 1,549

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type Month Data Source Success (≤24 hrs) Total Success Rate Modification Request Type Reason for Failure/Cancellation
Postpaid March MNPGW 853 951 89.70% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid March MNPGW 76 80 95.00% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GOMO March MNPGW 184 518 35.52% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
High Level Summary Portout cancellation due to Outstanding loans, Incorrect/Expired USC and Unsettled balance
MNP Gateway · MMA BIZ SLA Report · March 2026 · Confidential