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MMA BIZ SLA — Service Modification Report July 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:54

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	10,713
Intra Postpaid-to-Prepaid (Post2Pre)	9,343
Inter Port-Out	1,352
Grand Total	21,408

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	7,872	7,871
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,841	2,841
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	9,343	9,338
Inter Port-Out	Postpaid	352	351
Inter Port-Out	GHP-Prepaid	726	726
Inter Port-Out	TM	202	202
Inter Port-Out	GOMO	72	72

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	July	MNPGW	7,871	7,872	99.99%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	July	MNPGW	2,841	2,841	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	July	MNPGW	9,338	9,343	99.95%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	July	MNPGW	351	352	99.72%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	July	MNPGW	726	726	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	July	MNPGW	202	202	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	July	MNPGW	72	72	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance