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MMA BIZ SLA — MNP Port-Out Report  February 2026

Service Modification — Termination (Permanent Disconnection)  |  Generated: 2026-07-30 09:37:27

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
Postpaid 814 0 45 0 0 859
GHP-Prepaid 96 0 5 0 0 101
GOMO 243 113 45 0 0 401
Grand Total 1,153 113 95 0 0 1,361

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type Month Data Source Success (≤24 hrs) Total Success Rate Modification Request Type Reason for Failure/Cancellation
Postpaid February MNPGW 770 859 89.64% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid February MNPGW 96 101 95.05% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
GOMO February MNPGW 109 401 27.18% Termination (Permanent Disconnection) Incorrect/Expired USC, Unsettled Balance
High Level Summary Portout cancellation due to Outstanding loans, Incorrect/Expired USC and Unsettled balance
MNP Gateway · MMA BIZ SLA Report · February 2026 · Confidential