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MMA BIZ SLA — Service Modification Report February 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:44:44

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	9,178
Intra Postpaid-to-Prepaid (Post2Pre)	9,084
Inter Port-Out	1,199
Grand Total	19,461

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	6,841	6,840
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,337	2,337
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	9,084	9,083
Inter Port-Out	Postpaid	415	415
Inter Port-Out	GHP-Prepaid	547	547
Inter Port-Out	TM	178	178
Inter Port-Out	GOMO	59	59

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	February	MNPGW	6,840	6,841	99.99%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	February	MNPGW	2,337	2,337	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	February	MNPGW	9,083	9,084	99.99%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	February	MNPGW	415	415	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	February	MNPGW	547	547	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	February	MNPGW	178	178	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	February	MNPGW	59	59	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance