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MMA BIZ SLA — Service Modification Report August 2026

Intra Pre2Post, Intra Post2Pre, and Inter Port-Out | Generated: 2026-09-08 10:38:56

Overall Transaction Summary

By Modification Type

Modification Type	Total
Intra Prepaid-to-Postpaid (Pre2Post)	7,984
Intra Postpaid-to-Prepaid (Post2Pre)	6,540
Inter Port-Out	1,070
Grand Total	15,594

By Modification Type and Brand

Modification Type	Brand	Total	Within 24 hrs
Intra Prepaid-to-Postpaid (Pre2Post)	GHP-Prepaid	5,841	5,840
Intra Prepaid-to-Postpaid (Pre2Post)	TM	2,143	2,143
Intra Postpaid-to-Prepaid (Post2Pre)	Postpaid	6,540	6,538
Inter Port-Out	Postpaid	263	263
Inter Port-Out	GHP-Prepaid	567	567
Inter Port-Out	TM	185	184
Inter Port-Out	GOMO	55	55

MMA BIZ SLA — Service Modification (Within 24 hrs) Target: completed ≤24 hrs

Total no. of modification requests completed within 24 hrs ÷ Total no. of modification requests received in the month

Service Type	Month	Data Source	Success (≤24 hrs)	Total	Success Rate	Modification Request Type	Reason for Failure/Cancellation
GHP-Prepaid	August	MNPGW	5,840	5,841	99.98%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
TM	August	MNPGW	2,143	2,143	100.00%	Intra Prepaid-to-Postpaid (Pre2Post)	Incorrect/Expired USC, Unsettled Balance
Postpaid	August	MNPGW	6,538	6,540	99.97%	Intra Postpaid-to-Prepaid (Post2Pre)	Incorrect/Expired USC, Unsettled Balance
Postpaid	August	MNPGW	263	263	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GHP-Prepaid	August	MNPGW	567	567	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
TM	August	MNPGW	184	185	99.46%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance
GOMO	August	MNPGW	55	55	100.00%	Inter Port-Out	Incorrect/Expired USC, Unsettled Balance

High Level Summary Service modification delays due to Outstanding loans, Incorrect/Expired USC and Unsettled balance