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O2F BIZ SLA — MNP Report  March 2026

Port-In orders analysis  |  Generated: 2026-07-30 09:37:29

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
POSTPAID 203 17 15 0 0 235
GHP-PREPAID 151 115 31 0 0 297
TM 176 41 69 0 0 286
GOMO 886 0 57 0 0 943
Grand Total 1,416 173 172 0 0 1,761

SLA 1 — Near Realtime / Within 15 min Target: orders completed ≤15 min

Total no. of orders completed within 15 min (with/without error) ÷ Total no. of orders created

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE March Stores/Frontliners via CRM 94 235 40.0% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE March Globe Online 5 297 1.7% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE March Globe Online 7 286 2.4% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE March Gomo App/Web 509 943 54.0% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC

SLA 2 — Order Success Rate

Total no. of orders completed without error handling ÷ Total no. of orders created

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE March Stores/Frontliners via CRM 203 235 86.4% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE March Globe Online 151 297 50.8% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE March Globe Online 176 286 61.5% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE March Gomo App/Web 886 943 94.0% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC

SLA 3 — Failed but Eventually Successful

Distinct MSISDNs with a failure that later succeeded ÷ Distinct MSISDNs with at least one failure × 100

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE March Stores/Frontliners via CRM 10 28 35.7% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE March Globe Online 3 143 2.1% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE March Globe Online 0 108 0.0% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE March Gomo App/Web 13 55 23.6% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC
MNP Gateway · O2F BIZ SLA Report · March 2026 · Confidential