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O2F BIZ SLA — MNP Report  February 2026

Port-In orders analysis  |  Generated: 2026-07-30 09:37:25

Overall Transaction Summary

Brand Success Failed Cancelled Pending OFO Total
POSTPAID 107 16 6 0 0 129
GHP-PREPAID 142 98 40 0 0 280
TM 140 37 48 0 0 225
GOMO 812 0 45 0 0 857
Grand Total 1,201 151 139 0 0 1,491

SLA 1 — Near Realtime / Within 15 min Target: orders completed ≤15 min

Total no. of orders completed within 15 min (with/without error) ÷ Total no. of orders created

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE February Stores/Frontliners via CRM 58 129 45.0% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE February Globe Online 6 280 2.1% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE February Globe Online 9 225 4.0% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE February Gomo App/Web 441 857 51.5% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC

SLA 2 — Order Success Rate

Total no. of orders completed without error handling ÷ Total no. of orders created

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE February Stores/Frontliners via CRM 107 129 82.9% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE February Globe Online 142 280 50.7% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE February Globe Online 140 225 62.2% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE February Gomo App/Web 812 857 94.7% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC

SLA 3 — Failed but Eventually Successful

Distinct MSISDNs with a failure that later succeeded ÷ Distinct MSISDNs with at least one failure × 100

Subscription Type Brand Service Type Month Channel Success Total Success Rate Reason for Failure/Cancellation
POSTPAID POSTPAID MOBILE February Stores/Frontliners via CRM 3 15 20.0% - Incorrect or Expired USC
- Incorrect USC
- Manual Cancellation due to Found pending NPO in database and Error encountered on Order
- Negative NPO - Pending Balance
PREPAID GHP-PREPAID MOBILE February Globe Online 1 130 0.8% - Incorrect or Expired USC
- Incorrect USC
- Negative NPO - Pending Balance
- Sim Delivery is within 1 - 3 Days.
PREPAID TM MOBILE February Globe Online 0 84 0.0% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
PREPAID GOMO MOBILE February Gomo App/Web 12 43 27.9% - Incorrect or Expired USC
- Sim Delivery is within 1 - 3 Days.
- Incorrect or Expired USC
MNP Gateway · O2F BIZ SLA Report · February 2026 · Confidential